PLEASE NOTE: Due to the Covid 19 situation some packages are taking longer then usual to arrive at their destination. This is completely out of my control and certainly not unique to my shop, and I appreciate your patience and understanding.
I am located in Ontario, Canada. I ship Worldwide.
I ship a minimum of 3 days a week, often 5. My local post offices are closed on weekends.
I almost always get your order mailed out within 48 hours, often much faster. Once I have mailed your items you will receive an automated e-mail. If you do not see an e-mail after 48 hours, please check your spam/junk folder before contacting me. If you chose letter-mail shipping your order may always say "shipment pending" even though I have shipped it already.
If you are an International customer it is possible you will incur duty fees when receiving your package. I am in no way responsible for covering these fees.
At checkout, you will have many different options for shipping. If your items weigh under 200 grams and lay flat in an envelope (e.g up to 10 pairs of napkins, many rice papers, a few stencils etc) you will be given the option of untracked letter-mail. This is an extremely affordable option but please be aware it may take longer to reach you than the other options and IT IS NOT TRACKED. Once it is out of my hands I have no further information available to me about the whereabouts of your package. Depending on where you are in the World, lettermail can take a few days up to 2 months. If you are not comfortable with any of this, please choose a tracked shipping option.
If you prefer the affordable letter-mail option but would like to order more than 200 grams of items, you are more than welcome to place multiple smaller orders.For example, if you would like just 1 scrapbook pad you will be given the option of lettermail, if you would like 2 pads your package will be too heavy for the lettermail option but it may be more affordable to order the pads separately and pay for lettermail twice.
If you order bulky items that can not lay flat in an envelope (e.g pigment pad or wooden stamp blocks) then unfortunately I cannot offer the letter-mail option for this. Please keep in mind that if you are only ordering one bulky item the shipping may seem high, but if you add more items the shipping charge likely won't increase much, if at all. So it may cost $10 to ship one pigment pad, but 5 pigment pads may also cost $10, or maybe $11 or $12.
If you choose non-tracked letter-mail shipping at checkout I am not responsible to replace your items if they get lost or arrive later than expected.